Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Universal Ford Lincoln, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Position Summary 

The Receptionist is the first point of contact for customers visiting or calling the dealership. This role is responsible for creating a welcoming, professional environment by greeting guests, directing inquiries, managing incoming calls, and supporting administrative functions for the dealership. The ideal candidate is friendly, organized, and able to multitask effectively in a busy automotive environment. 

Key Responsibilities 

• Greet customers warmly and professionally as they enter the dealership.
• Answer and direct incoming phone calls using a multiline phone system.
• Assist customers by directing them to the appropriate department or team member. 
• Manage the reception area to ensure it is clean, organized, and presentable at all times. 
• Provide general information to customers regarding dealership hours, services, and processes. 
• Log customer visits or inquiries as required and notify staff of customer arrivals.
• Assist with administrative duties such as filing, data entry, scanning, and distributing mail. 
• Support sales and service teams by coordinating customer messages and follow-up requests.
• Maintain confidentiality and professionalism in all customer interactions.
• Uphold dealership and OEM standards for customer service and presentation. 
• All other duties as assigned by leadership.

 
Qualifications 

• Previous experience in customer service, reception, or administrative support preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly demeanor with a strong customer service orientation. 
• Ability to multitask and manage busy phone and walk-in traffic. 
• Proficiency with phone systems, computers, and basic office software (Outlook, Word, Excel). 
• Strong organization and time management skills. 
• Ability to work effectively with a team and maintain a positive attitude. 
• High school diploma or equivalent required. 

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