Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Universal Ford Lincoln, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Position Summary

 
The Service Shop Foreman, Non-Productive, is responsible for overseeing daily shop operations, supporting technicians, and ensuring that all repair work meets OEM standards—without performing billable repair labor. This role focuses on workflow management, quality control, coaching, and technical oversight to maximize efficiency and maintain a high performing service environment. The ideal candidate is an experienced technician or leader with strong organizational, communication, and problem-solving skills. 

Key Responsibilities 

• Supervise and support the service technician team, ensuring proper workflow, job assignment, and shop productivity.
• Provide technical guidance, troubleshooting assistance, and repair clarification to technicians as needed. 
• Review and approve repair orders for accuracy, proper documentation, and compliance with OEM and dealership standards.
• Conduct quality control checks on completed repairs to ensure accuracy, safety, and workmanship excellence.
• Ensure all repairs follow warranty guidelines, OEM procedures, and dealership policies.
• Assist the Service Manager with shop scheduling, resource planning, and daily operational oversight.
• Support onboarding, training, coaching, and development of technicians to improve overall performance.
• Maintain a safe, clean, and organized workshop environment, ensuring adherence to all safety regulations.
• Coordinate with service advisors to communicate repair timelines, technical needs, and shop capacity.
• Monitor shop equipment, tools, and supplies to ensure availability, proper use, and maintenance.
• Resolve escalated technical or workflow issues to reduce downtime and improve team efficiency.
• All other duties as assigned by leadership.

Qualifications 

• Experienced automotive technician or shop leader; OEM or dealership background strongly preferred.
• Strong understanding of diagnostic procedures, repair processes, and OEM repair standards.
• Proven ability to lead, train, and coach technicians of varying skill levels.
• Excellent communication and problem-solving skills.
• Strong organizational ability with the capacity to manage multiple tasks in a fast-paced environment.
• Proficiency with dealership management systems (DMS) and OEM diagnostic platforms. 
• High attention to detail and a commitment to quality workmanship and safety. 
• Valid driver’s license and clean driving record required. 
• Additional technical certifications or leadership training are an asset. 

INDCFO