Rev Up Your Career at Summit GM in Fort McMurray, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Summit GM embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Summit GM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Summit GM is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Position Summary 

The Parts Counter Advisor (Retail & Wholesale) is responsible for assisting customers, technicians, and wholesale clients with identifying, sourcing, and purchasing OEM parts at the dealership. This role supports both over-the-counter retail customers and wholesale accounts, ensuring accurate parts lookup, competitive quotes, timely order fulfillment, and exceptional service. The Parts Counter Advisor helps maintain efficient Parts Department operations while adhering to manufacturer standards and dealership policies. 

Key Responsibilities 

• Assist retail customers, service advisors, collision estimators, and wholesale clients with identifying and sourcing OEM parts.
• Use electronic parts catalogues (EPC) and dealership systems to look up correct part numbers and verify compatibility.
• Provide accurate quotes, pricing, and availability information for retail and wholesale orders. 
• Process customer transactions including cash, credit, warranty claims, core returns, and special orders. 
• Support wholesale accounts by delivering timely responses, coordinating deliveries, and building strong business relationships. 
• Communicate with technicians and internal departments to ensure timely parts delivery for repair orders. 
• Receive, inspect, and stock incoming parts; handle returns, exchanges, and warranty-related items.
• Maintain an organized and efficient parts counter, storage area, and shipping/receiving zone.
• Track backordered items and proactively update customers and internal teams on expected arrival times. 
• Promote OEM parts, accessories, and value added products to retail and wholesale customers. 
• Follow all dealership, OEM, and safety procedures, including proper handling of parts and chemicals.
• Assist with inventory cycle counts, stock rotation, and maintaining accurate bin locations. 
• All other duties as assigned by leadership.

Qualifications 

• 1–3+ years of automotive parts experience, preferably in an OEM dealership environment.
• Strong knowledge of OEM parts catalogues, inventory systems, and dealership management systems (DMS). 
• Ability to read and interpret repair orders, technical diagrams, and parts schematics. 
• Excellent customer service and communication skills with the ability to support retail and wholesale clients.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Ability to multitask and handle high volumes of phone, email, and in-person inquiries.
• Team oriented with a professional, customer-focused attitude. 
• Basic mechanical knowledge or automotive background preferred.
• Valid driver’s license and clean driving record required. 

INDCFO